Xerox All in One Printer 4790 User Manual

July 2013  
702P00245  
Xerox® DocuMate® 4799/4790  
Performance and Image Quality  
Expectations Guide  
Including general specifications for  
the Xerox® DocuMate® 4700  
 
Table of Contents  
Preface ............................................................................................................. v  
General Purpose and Audience.........................................................................................................v  
FreeFlow Makeready Scanner Support..............................................................................v  
Additional Resources............................................................................................................................vi  
1
Introduction...............................................................................................1-1  
Xerox DocuMate 4799........................................................................................................1-1  
Xerox DocuMate 4790........................................................................................................1-2  
Versatile Scanning Solution for Large Documents...............................................................1-2  
Xerox DocuMate 4700........................................................................................................1-2  
Specifications............................................................................................2-1  
Specifications at a Glance .................................................................................................2-1  
2
3
Specifications ......................................................................................................................................2-2  
Performance and Image Quality.......................................................3-1  
Performance ........................................................................................................................................3-1  
Performance at a Glance....................................................................................................3-2  
Scanning Speeds....................................................................................................................3-3  
Summary...................................................................................................................................3-4  
Image Quality .....................................................................................................................................3-4  
Image Quality Evaluation1 ................................................................................................3-5  
Summary...................................................................................................................................3-6  
Support ........................................................................................................4-1  
Service/Maintenance Kits...................................................................................................4-1  
FreeFlow Scanner Support .............................................................................................................4-1  
4
Performance and Image Quality Expectations Guide  
iii  
 
 
Preface  
General Purpose and Audience  
This document provides a comparative evaluation of the features and characteristics of the  
Xerox® DocuMate® 4799 against a reference scanner selected by Xerox (FreeFlow® Scanner  
665), and includes additional functional specifications and/or descriptions of the Xerox  
DocuMate 4790 and DocuMate 4700 (refer to Section 1: Versatile Scanning Solution for Large  
Documents) scanners. It is designed to help customers understand the capabilities and  
specifications of the Xerox DocuMate 4799 and DocuMate 4790 prior to making a buying  
decision.  
Important Note  
The Xerox DocuMate range of scanners deliver high-quality black and white and office-quality  
color scanned documents that may not be suitable for all scanning applications and/or  
customer environments. As such, Customers should carefully evaluate the capabilities and  
image quality characteristics of the specific Xerox DocuMate scanner they are considering to  
ensure the scanner is suitable for their environment and Xerox printing system(s). The  
guidelines outlined herein are provided for informational use only and are not intended to be  
comprehensive of all factors that should be considered.  
Customers who are considering the Xerox DocuMate range of scanners as a replacement for  
an existing FreeFlow Scanner 665 should not expect to achieve the same levels of image  
quality and productivity for most scanning applications. However, the Xerox DocuMate  
scanners are still among the best quality scanners supported for use with FreeFlow Makeready  
on the market today.  
FreeFlow Makeready Scanner Support  
For customers who require assistance selecting a suitable scanner to use with FreeFlow  
Makeready® and/or are interested in purchasing scanning hardware directly from Xerox, Xerox  
offers the DocuMate range of scanners.  
As the newest additions to the Xerox DocuMate product range, the Xerox DocuMate 4799 and  
DocuMate 4790 provide advanced document handling and image processing technology and  
are designed for easy operation in a variety of environments with complex document scanning  
requirements. The Xerox DocuMate 4799 also supports sRGB, making it color-space  
compatible with the Xerox iGendigital press.  
Performance and Image Quality Expectations Guide  
v
 
Additional Resources  
Xerox DocuMate 4799 and 4790 Data Sheets  
Xerox DocuMate 4700 Data Sheet  
Xerox DocuMate 4799 and 4790 User Guides  
Xerox DocuMate 4700 User Guide  
FreeFlow Makeready 9.0 Customer Expectations Guide (CED)  
vi  
Performance and Image Quality Expectations Guide  
 
1
1 Introduction  
Since the initial introduction of the Xerox® DocuMate® product line, Visioneer has been  
combining its leading scanner technology with the brand recognition of Xerox to deliver a  
broad range of scanning solutions for workgroup and mid-volume production environments.  
Xerox DocuMate high-performance business scanners and imaging software solutions offer  
customers speed, image quality, advanced paper handling and ease-of-use with exclusive  
Visioneer OneTouch® Technology.  
Designed for mid-volume production environments, the Xerox DocuMate 4799 and DocuMate  
4790 continue this tradition by delivering high-quality black and white and office-quality color  
scanned documents to Xerox printing systems.  
The Xerox DocuMate 4799 and DocuMate 4790 are integrated with FreeFlow Makeready®  
via the TWAIN interface (TWAIN version 1.9 or above), which may be accessed directly from  
the Makeready PC. TWAIN is a widely recognized standard that computers use to receive  
images from scanners, digital cameras, and other digital devices.  
Xerox DocuMate 4799  
The Xerox DocuMate 4799 delivers superior reliability and the most advanced functionality for  
high-production environments. By employing three advanced sensor systems: ultrasonic  
double feed detection, stapled document detection and intelligent feed control, this innovative  
scanner ensures that documents of various sizes can be stacked together in the automatic  
feed tray and will be processed at scan speeds up to 112 pages per minute.  
Key Features  
112 ppm/224 ipm*  
A3 (11" x 17") paper size  
ADF holds 350 pages†  
Staples Document Detection  
3 Ultrasonic Double Feed Detection Sensors  
Color Space compatibility with Xerox® iGenDigital Press  
Pre- and Post-Scan Imprinter (sold separately)  
Intelligent Feed Control  
Multi-Color Dropout  
Easy Maintenance  
* Landscape US Letter and A4  
20 lb., 75-80 g/m2 paper  
Performance and Image Quality Expectations Guide  
1-1  
 
Introduction  
Xerox® DocuMate® 4799 and 4790  
Xerox DocuMate 4790  
The Xerox DocuMate 4790 is a dependable scanner for both large-volume and distributed  
scanning needs with a daily duty cycle of up to 10,000 sheets and scans up to 90 pages per  
minute. It is powered by Visioneer OneTouch scanning technology for simplifying scan jobs  
and workflows. The scanner also has an easy-to-read LCD screen with resolution, color mode,  
file type, processing and final destination of the scanned document.  
Key Features  
90 ppm/180 ipm*  
A3 (11” x 17”) paper size  
ADF holds 200 pages†  
LCD Front Panel for job control, status and alerts  
Visioneer OneTouch® Scanning Buttons  
Stapled Document Detection  
Ultrasonic Double Feed Detection  
Pre-Imprinter  
Double Feed Skip Key  
Ionizer to reduce dust  
* Landscape US Letter and A4  
20 lb., 75-80 g/m2 paper  
For more information about the Xerox DocuMate 4799 and DocuMate 4790, including  
detailed product specifications, contact your local Xerox Sales Representative or visit us on the  
web at www.xerox.com.  
Versatile Scanning Solution for Large  
Documents  
Xerox DocuMate 4700  
The Xerox DocuMate 4700 is an 11.7" x 17" flatbed scanner with a built-in USB hub. The hub  
enables the DocuMate 4700 to be connected directly to a PC and used as a stand-alone  
flatbed scanner, or an Automatic Document Fed (ADF) scanner can be connected through its  
USB port for added functionality.  
When connected in tandem (‘daisy-chain’) with a Xerox DocuMate 4799 or DocuMate 4790,  
the Xerox DocuMate 4700 provides the ability to scan delicate or oversized (up to  
A3/11.7"x17") documents that would not otherwise be possible with the ADF alone. A “combo”  
scanner driver supplied with the DocuMate 4700 provides the ability to automatically switch  
between scanners to capture documents from either source without the need to manually  
disconnect and reconnect devices.  
The Xerox DocuMate 4700 has been designed specifically for departmental or production  
scanning environments and may be a suitable option as a complement to the Xerox DocuMate  
4799 and DocuMate 4790 for customers interested in undertaking a wider variety of scanning  
tasks.  
1-2  
Performance and Image Quality Expectations Guide  
 
Xerox® DocuMate® 4799 and 4790  
Introduction  
Key Features  
A3 (11.7" x 17") USB Flatbed Scanner  
Versatile flatbed option for sheet-fed scanner or direct connect to PC  
Visioneer OneTouch® pre-programmed ‘scan-to’ destinations  
Hi-speed USB 2.0 interface (USB 1.1 compatible)  
For more information about the Xerox DocuMate 4700, including detailed product  
specifications, contact your local Xerox Sales Representative or visit us on the web at  
Performance and Image Quality Expectations Guide  
1-3  
 
 
2 Specifications  
2
The following section provides an overview of the functional specifications of the Xerox  
DocuMate 4799 and DocuMate 4790 in comparison to the FreeFlow Scanner 665 (hereafter  
referred to as the “Reference Scanner”).  
Specifications at a Glance  
Reference Scanner  
Xerox DocuMate 4790 Xerox DocuMate 4799  
Productivity  
(black & white/color)  
/  
/  
/  
Optical Resolution  
Output Resolution  
Output Bit Depth  
  
  
  
  
  
  
  
  
  
Document  
Handling Sizes  
Media Types  
Tracy Capacity  
Mixed Length  
Document Glass  
Error Handling  
Duty Cycle  
Overall  
Fair Good Very Good  
Performance and Image Quality Expectations Guide  
2-1  
 
Specifications  
Xerox® DocuMate® 4799 and 4790  
Specifications  
Reference Scanner  
Xerox DocuMate 4790  
Xerox DocuMate 4799  
400 dpi  
Scan Speed1  
(black & white,  
400 dpi  
65 simplex  
400 dpi  
50 simplex  
82 simplex  
grayscale or color @  
400 and 600 dpi)  
images/minute, 20  
duplex images/minute  
black & white  
images/minute, 100  
duplex images/minute  
black & white  
images/minute, 157  
duplex images/minute  
black & white  
60 simplex  
49 simplex  
66 simplex  
images/minute, 20  
duplex images/minute  
color  
images/minute, 67  
duplex images/minute  
grayscale  
images/minute, 66  
duplex images/minute  
grayscale  
35 simplex  
39 simplex  
600 dpi  
65 simplex  
images/minute, 20  
duplex images/minute  
black & white  
images/minute, 37  
duplex images/minute  
color  
images/minute, 39  
duplex images/minute  
color  
600 dpi  
600 dpi  
34 simplex  
46 simplex  
40 simplex  
images/minute, 69  
duplex images/minute  
black & white  
images/minute, 89  
duplex images/minute  
black & white  
images/minute, 20  
duplex images/minute  
color  
33 simplex  
34 simplex  
images/minute, 35  
duplex images/minute  
grayscale  
images/minute, 32  
duplex images/minute  
grayscale  
17 simplex  
14 simplex  
images/minute, 17  
duplex images/minute  
color  
images/minute, 16  
duplex images/minute  
color  
Scan Method  
Full Width Array (FWA)  
image sensor (single  
CCFL light source)  
Dual Color Contact  
Image Sensor (CCFL  
light source), switchable  
black or white  
Dual Charge-Coupled  
Device (CCD) / white  
LED light source  
background  
Optical Resolution  
Output Resolution  
600 dpi  
600 dpi  
600 dpi  
Up to 1200 dpi  
monochrome, 600 dpi  
color  
Up to 600 dpi  
Up to 600 dpi  
Output Bit Depth  
24-bit color, 1-bit black  
and white  
24-bit color, 8-bit  
grayscale, 1-bit black  
and white  
24-bit color, 8-bit  
grayscale, 1-bit black  
and white  
Interface  
Ultra Wide SCSI  
Hi-speed USB 2.0 (1.1  
compatible)  
Hi-speed USB 2.0 (1.1  
compatible)  
Dimensions  
31.3"(w) x 26.4"(d) x  
13.9"(h)  
(795 x 671 x 353 mm)  
18.5" (w) x 17.5"(d) x  
13.4"(h)  
(468 x 444 x 339 mm)  
18.7"(w) x 23"(d) x  
13"(h)  
(474 x 585 x 329 mm)  
Weight  
97 lbs. (44 kg)  
40 lbs. (18 kg)  
55 lbs. (25 kg)  
ADF Minimum  
Document Size  
5.5" x 8.27"  
(140 mm x 165 mm)  
1.9" x 2.8"  
(48 mm x 70 mm)  
1.9" x 2.8"  
(48 mm x 70 mm)  
2-2  
Performance and Image Quality Expectations Guide  
 
Xerox® DocuMate® 4799 and 4790  
Specifications  
Reference Scanner  
Xerox DocuMate 4790  
Xerox DocuMate 4799  
ADF Maximum  
Document Size  
11.7" x 17"  
(297 x 432 mm)  
11.7" x 17"  
11.7" x 17"  
(297 x 432 mm): custom  
lengths up to 100"  
(2,540 mm)  
(297 x 432 mm): custom  
lengths up to 100"  
(2,540 mm)  
ADF Capacity  
Document Glass  
Duty Cycle  
100 sheets (20 lb., 75-80 200 sheets (20 lb., 75-80 350 sheets (20 lb., 75-80  
g/m2 paper)  
g/m2 paper)  
g/m2 paper)  
Up to 12" x 18"  
(305 mm x 457 mm)  
Not available  
Not available  
3,500 pages/day  
15,000 pages/day  
40,000 pages/day  
1 Based on manufacture’s specifications  
Performance and Image Quality Expectations Guide  
2-3  
 
 
3 Performance and  
Image Quality  
3
The following section includes both objective and subjective criteria, which is intended to  
provide a comparative evaluation of the features and characteristics of the Xerox DocuMate  
4799. The features and characteristics of this scanner, which serve as the test criteria, were  
logically split into two groups: formalizable (e.g. performance), which can be expressed  
numerically and non-formalizable (e.g. image quality), which represent general impressions.  
Important Note  
The Xerox DocuMate range of scanners deliver high-quality black and white and office-quality  
color scanned documents that may not be suitable for all scanning applications and/or  
customer environments. As such, Customers should carefully evaluate the capabilities and  
image quality characteristics of the specific Xerox DocuMate scanner they are considering to  
ensure the scanner is suitable for their environment and Xerox printing system(s). The  
guidelines outlined herein are provided for informational use only and are not intended to be  
comprehensive of all factors that should be considered.  
Customers who are considering the Xerox DocuMate range of scanners as a replacement for  
an existing FreeFlow Scanner 665 should not expect to achieve the same levels of image  
quality and productivity for most scanning applications. However, the Xerox DocuMate  
scanners are still among the best quality scanners supported for use with FreeFlow Makeready  
on the market today.  
For the purpose of the evaluation, the tests were performed using the Xerox DocuMate 4799  
and the Reference Scanner using a set of first generation copies of original test patterns/  
images scanned directly to a PC running FreeFlow Makeready. The obtained scans were  
captured independent of applying image enhancement software, which might otherwise  
improve or enhance the appearance of the test patterns/images.  
Note:  
The following performance and image quality evaluation focuses on the Xerox DocuMate  
4799 only. Customers interested in the Xerox DocuMate 4790 (or DocuMate 4700) should  
evaluate the features and characteristics of this scanner to determine if it is a suitable solution  
for their environment  
Performance  
The Xerox DocuMate 4799 (and DocuMate 4790), as well as the Reference Scanner, are  
equipped with Duplex Automatic Document Feeders (ADF), allowing them to scan multi-page,  
duplex (two-sided documents). The Xerox DocuMate 4799 achieves optimal throughput by  
scanning both sides of a document simultaneously through the use of dual-image sensors  
versus the Reference Scanner, which scans each side of a document independently using a  
single image sensor. The Reference Scanner also incorporates a stationary glass surface  
(flatbed) for scanning delicate or oversized (up to 12"x18") documents that cannot be  
accommodated via the ADF.  
Performance and Image Quality Expectations Guide  
3-1  
 
Performance and Image Quality  
Xerox® DocuMate® 4799 and 4790  
Other factors, such as the color depth and resolution (dpi – dots per inch) of the scanned  
image, as well as the scanning interface itself, also contribute to the overall speed of the  
scanner. The Reference Scanner was connected to the FreeFlow Makeready PC via an Ultra-  
Wide SCSI interface, which provides the best performance especially for high volume scanning  
operations (large data). The Xerox DocuMate 4799 utilizes a Hi-speed USB 2.0 interface, which  
offers plug-and-play convenience and is more widely used in the industry today.  
FreeFlow Makeready allows customers to scan black and white or color documents and save  
them as RDO (Raster Document Object) or Adobe PDF (Portable Document Format) files.  
Makeready provides two options for saving scanned documents as PDFs: a Xerox option and  
an Acrobat (Distiller) option. Both options produce an Adobe PDF file, however, the resulting  
file size may vary depending on the option selected and/or the scanner driver.  
Performance at a Glance  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speeds (20 page, 8.5" x 11" landscape document at 600 dpi)  
Black & White  
Grayscale1  
Color  
Simplex  
Duplex  
File Size  
Simplex  
Duplex  
File Size  
Simplex  
Duplex  
File Size  
  
  
Overall  
Fair Good Very Good  
1 In order to simulate grayscale (8 bits per pixel), the Reference Scanner captures halftone  
images at 1 bit per pixel (black and white) and renders them using halftone screening. Refer to  
Image Quality for more information  
3-2  
Performance and Image Quality Expectations Guide  
 
Xerox® DocuMate® 4799 and 4790  
Performance and Image Quality  
Scanning Speeds  
The following tables show the speed of the Xerox DocuMate 4799 compared to the Reference  
Scanner based on a 20 page, 8.5" x 11" landscape document (mix of black and white, and color  
text and images) scanned at 600 dpi, as well as the size of the resulting file that was captured  
and saved in RDO and Adobe PDF file formats in FreeFlow Makeready.  
Black and White  
Simplex/Landscape (600 dpi)  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speed  
25 seconds (1.2 sec/page)  
31 seconds (1.5 sec/page)  
RDO file size  
22.5 MB  
21.3 MB  
21.3 MB  
27.6 MB  
27.1 MB  
27.1 MB  
Save as PDF with Xerox option  
Save as PDF with Acrobat  
option  
Duplex/Landscape (600 dpi)  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speed  
115 seconds (5.75 sec/page)  
32 seconds (1.6 sec/page)  
RDO file size  
22.6 MB  
21.4 MB  
21.4 MB  
27.8 MB  
27.5 MB  
27.4 MB  
Save as PDF with Xerox option  
Save as PDF with Acrobat  
option  
Grayscale1  
Simplex/Landscape (600 dpi)  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speed  
57 seconds (2.85 sec/page)  
RDO file size  
59.1 MB  
326.4 MB  
60.4 MB  
Save as PDF with Xerox option  
Save as PDF with Acrobat  
option  
Duplex/Landscape (600 dpi)  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speed  
80 seconds (4.0 sec/page)  
RDO file size  
68.6 MB  
365.3 MB  
70 MB  
Save as PDF with Xerox option  
Save as PDF with Acrobat  
option  
1 In order to simulate grayscale (8 bits per pixel), the Reference Scanner captures halftone  
images at 1 bit per pixel (black and white) and renders them using halftone screening. Refer to  
Image Quality for more information  
Performance and Image Quality Expectations Guide  
3-3  
 
Performance and Image Quality  
Xerox® DocuMate® 4799 and 4790  
Color  
Simplex/Landscape (600 dpi)  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speed  
37 seconds (1.85 sec/page)  
77 seconds (3.85 sec/page)  
RDO file size  
139 MB  
44.7 MB  
142.4 MB  
68.9 MB  
66.6 MB  
70.4 MB  
Save as PDF with Xerox option  
Save as PDF with Acrobat  
option  
Duplex/Landscape (600 dpi)  
Reference Scanner  
Xerox DocuMate 4799  
Scan Speed  
115 seconds (5.75 sec/page)  
159 MB  
110 seconds (5.5 sec/page)  
84.1 MB  
RDO file size  
Save as PDF with Xerox option  
64.6 MB  
88.7 MB  
Save as PDF with Acrobat  
option  
163.4 MB  
85.9 MB  
Summary  
The Xerox DocuMate 4799 achieves fast scanning speeds for duplex (two-sided) black and  
white and grayscale documents as a result of the Duplex Automatic Document Feeder (ADF),  
which supports simultaneous two-sided scanning— and speeds, on average (simplex/duplex),  
which are comparable to the Reference Scanner for color documents for most scanning  
applications.  
While not as efficient at transferring large amounts of data as the SCSI interface on the  
Reference Scanner, the Hi-speed USB 2.0 interface on the DocuMate 4799 is suitable for most  
scanning applications, offers the added convenience of plug and play and does not require  
adding a separate controller board to the PC.  
Saving files to PDF using the Xerox option produces noticeable larger file sizes for grayscale  
documents and is not recommended.  
Image Quality  
A variety of industry standard test patterns and images were used to objectively evaluate the  
Xerox DocuMate 4799 and its ability to accurately capture (and reproduce) fine detail (text  
and line art), or shades of gray and different colors (color depth). Both the Xerox DocuMate  
4799 and the Reference Scanner support 24-bit color depth and are capable of assigning one  
of 16.8 million values to a color. For scanning monochrome or grayscale images, the Xerox  
DocuMate 4799 supports 8-bit grayscale (1-bit black and white) while the Reference Scanner  
supports 1-bit black and white.  
3-4  
Performance and Image Quality Expectations Guide  
 
Xerox® DocuMate® 4799 and 4790  
Performance and Image Quality  
Note  
In order to simulate grayscale (8 bits per pixel), the Reference Scanner captures halftone  
images at 1 bit per pixel (black and white) and renders them using halftone screening at  
different frequencies (lpi – lines per inch) based on the content of the document (fine or course  
halftone) versus the Xerox DocuMate 4799, which renders a grayscale image at 8 bits per  
pixel. As a result, the Xerox DocuMate 4799 is capable of reproducing images that more  
closely approximate the original document  
The captured digital images were then compared to equivalent scans (digital images)  
obtained from the Reference Scanner, which served as the baseline, or reference for  
comparison. The results of this comparison have been documented below. All scans were  
captured independent of applying image enhancement software, which might otherwise  
improve or enhance the appearance of the images during or post-capture.  
Image Quality Evaluation1  
Xerox DocuMate 4799  
Assessment  
Better reproduction (clarity) of fine text and  
line art compared to the Reference Scanner  
Black and White  
Scans the image bi-  
tonal, where everything  
on the page is either  
black or white  
Not suitable for reproducing grayscale or  
color graphics  
Good overall reproduction of shades of  
gray – variations from black at the weakest  
intensity to white at the strongest, and Tonal  
Reproduction Curve (TRC) – luminance, or  
brightness of the image, compared to the  
Reference Scanner  
Grayscale  
Scans the image using  
varying shades of gray  
to reproduce the  
document  
  
May experience Moiré (interference pattern  
or artifact) in certain images  
Acceptable overall reproduction of color  
(color depth/balance), especially in highlight  
areas compared to the Reference Scanner  
Color  
Scans the image in color,  
creating a full color copy  
of an original document  
Acceptable Tonal Reproduction Curve (TRC)  
– graduations of Cyan, Magenta, Yellow or  
Black (CMYK) from 0 -100%, compared to  
the Reference Scanner  
  
  
Good reproduction (color and clarity) of fine  
lines and color text compared to the  
Reference Scanner  
Light color text on light backgrounds may  
appear fuzzy in certain color combinations  
Overall  
Fair Good Very Good  
1 Compared to equivalent scans from the Reference Scanner  
Performance and Image Quality Expectations Guide  
3-5  
 
Performance and Image Quality  
Xerox® DocuMate® 4799 and 4790  
Summary  
The Xerox DocuMate 4799 is capable of reproducing color images suitable for most scanning  
applications with acceptable results in comparison to the Reference Scanner. To achieve the  
best results, Customers should ensure that they have the latest drivers, which can be  
downloaded at www.xeroxscanners.com. You will need both the Visioneer DriverPLUS driver  
and Acuity Image Processing software.  
The Xerox DocuMate 4799 achieves very good results for black and white (bi-tonal text and  
line art), and acceptable results for grayscale scanning applications; producing captured  
images that are, in some cases, comparable to the Reference Scanner. Black and white mode  
should not be used to reproduce grayscale or color images.  
3-6  
Performance and Image Quality Expectations Guide  
 
4 Support  
4
Support for the Xerox DocuMate range of scanners is provided directly by Visioneer. All  
DocuMate scanners come with US-based, toll-free technical support by contacting Visioneer at  
1(800) 648-0410. Warranties are valid in the U.S. and Canada. An online Knowledgebase for  
troubleshooting and support information is also available 24/7 at www.xeroxscanners.com.  
Note  
If you require training and/or support for FreeFlow Makeready, or the Makeready Scan and  
Print application, contact your local Xerox Analyst for assistance. The scope of support  
provided by Visioneer for the Xerox DocuMate scanners as part of the initial installation is  
limited to installing the scanner and device drivers, and performing a test scan to validate  
operability.  
Service/Maintenance Kits  
Over time, all scanners require occasional cleaning and maintenance in order to keep the  
product in good working order. Visioneer offers maintenance kits that may be purchased to  
maintain the scanner. Each kit contains cleaning supplies, as well as replacement rollers, and  
pads.  
Frequent paper jams are a symptom of a worn roller assembly. A worn roller can cause  
documents to feed in skewed at an angle, or multiple pages to feed at the same time. A worn  
roller should be replaced to avoid damage to the scanner’s internal parts. Before replacing the  
roller you should clean it as excessive dust on the roller will make it appear worn and smooth.  
For questions regarding replacement parts or ordering information, refer to the scanner User’s  
Guide or contact your local authorized Visioneer distributor.  
FreeFlow Scanner Support  
Comprehensive TWAIN support falls outside of the Xerox Field Service Maintenance  
Agreement (FSMA). Issues found with FreeFlow Makeready and a supported Xerox DocuMate  
scanner will only be addressed if they can be reproduced on a reference scanner available to  
the Xerox Customer Support Center (XCSC).  
In addition, the following limitations may apply when scanning from Makeready via a  
supported Xerox DocuMate scanner and the TWAIN (version 1.9 or above) interface:  
Image quality or performance-related problems are not supported  
Optimization and targeting for a particular Xerox black and white or color printer is not  
supported  
The [Fit to output stock size] selection under [Reduce/Enlarge] in FreeFlow Makeready is  
not supported  
The input page size passed from the FreeFlow Makeready Scan and Print user interface  
may not match Data Source capabilities and, thus, may not be effective. To choose an  
exact input page size, customers should make a selection from the [Advance Scanning]  
user interface  
The [Rotate] selection under [Image Orientation] in FreeFlow Makeready is not supported  
Performance and Image Quality Expectations Guide  
4-1  
 
Support  
Xerox® DocuMate® 4799 and 4790  
The following options in FreeFlow Makeready will be disabled if the parameter is not  
supported by the data source:  
[2 sides] selection under [Sides to Scan]  
[Color] selection under [Mode]  
[Scale to] selection under [Reduce/Enlarge]  
[Brightness] slide control  
For more information, refer to the FreeFlow Makeready 9.0 Customer Expectations Document  
(CED).  
4-2  
Performance and Image Quality Expectations Guide  
 
 
 

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